Collections Representative
Consumer Finance
Collections Representative
Des Moines

Collections Representative

The exlusive lender for J.D. Byrider (CNAC) is currently seeking a Collections Representative for one of its top regions!

Collections Representative Reward: 
  • $12 - $17 per hour based on experience + great incentive plan up to $2,000.00!
  • Work in a 1st party secured loan environment
  • Have the backing of a Service Department that ensures customer satisfaction to allow for continued installment loan payments
  • Become a top performer and run your multi-million dollar portfolio like your own business by setting priorities as needed to accomplish your goals
  • Extensive company training program
  • Opportunity to develop skills in credit approval, loan processing and first party installment collections
  • Help customers advance their credit with an industry best program
  • Work with a manual dial system and not on an automated dialer
  • Career growth opportunity from Collections Representative to: Branch Underwriter, Collections Manager, Branch General Manager, Branch Finance Manager, Program Sales Consultant and other related positions 
  • Great company benefits package
  • Industry leading company with close to 170 locations in 36 states and over 27 years in business
Collections Representative Requirements:
  • Success in consumer related Collections, Customer Retention, Default Prevention, Dispute Resolution, Rent-to-own, Cash Advance/Payday Loan, Title Loan, Retail Collections, Installment Loan Collections, Automotive Collections or a related area
  • Experience working some early evening and Saturday hours 
  • Competencies necessary for the success of Collections Representative: customer focused, team player, detail oriented, negotiation skills, communication skills, problem solving skills, driven for results and time management
Collections Representative Responsibilities: 
  • Meet daily, weekly and monthly goals to allow for a performing portfolio and the credit advancement of our customers
  • Utilize an extensive training program to learn the copmany's cutting edge software, phone system, policies & procedures, culture and overall company operations
  • Team with other company associates to ensure the success of the branch location
  • Seek long term resolution with customers, educate & re-educate our customers on the importance of establishing or rebuilding their credit
  • Perform customer budgets and interviews during the loan process 
Hours For Collections Representative:
  • 5 day work week schedule
  • No Sundays
  • 40 - 45 hour work week schedule
  • Branch hours are: Monday – Friday 9am – 8pm, Saturday 9am – 5pm
  • Ooccasionally work past branch closing time to assist with credit applications
  • This position works most Saturdays with a day off taken during the week 

Keywords: Customer Retention, Customer Resolution, Collections, Collector, Bill Collector, Debt Collector, Installment Loan Collections, Dispute Resolution, Default Prevention, Senior Collector, Collections Representative, Collections Specialist, Mortgage Collector, Collection Representative, Collection Specialist, Financial Representative, Store Manager, Collection Account Manager, Regional Collection Account Manager, General Manager

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