Collections Representative
Consumer Finance
Collections Representative

Collections Representative

We are seeking a Collections Representative for one of our top branch locations!

Collections Representative Rewards: 
  • Up to $17 per hour based on experience + great weekly & monthly incentive plan with opportunity up to $15,000.00 per year
  • Great company benefits and paid time off plan
  • Work in a 1st party environment with secured automotive installment loans
  • Exclusive Service Department that only works on the vehicles of our customers with loans to ensure customer satisfaction
  • Take advantage of extensive company training (online, classroom, mentor)
  • Work with a manual dial system and not on an automated dialer
  • Excel as a Collections Representative and have opportunity to get promoted to: Underwriter, Collection Manager, Branch Manager, Branch Finance Manager, Program Sales Consultant or other related positions 
  • Work for a top region and growing industry leader who has close to 170 locations in 36 states and over 27 years of business success
Collections Representative Requirements:
  • Success in consumer related Collections, Customer Retention, Default Prevention, Dispute Resolution, Rent-to-own, Check Cashing, Title Loan, Payday Loan or a similar position is necessary
  • Experience working some early evening and Saturday hours is preferred 
  • Compentencies necessary for success of the Collections Representative include: good written & verbal communication skills, detailed, customer focused, team player, good computer skills, negotiation skills, rapport builder
Collections Representative Responsibilities: 
  • Meet daily, weekly and monthly collections and loan processing goals to allow for a performing portfolio and the credit advancement of our customers
  • Utilize the company’s extensive training program to learn the Discover system, phone system, policies and procedures, culture and overall company operations
  • Partner with other branch team members to ensure the success of the branch location
  • Seek long term resolution with customers, educate & re-educate our customers on the importance of establishing or rebuilding their credit
Collections Representative Hours:
  • 40 - 45 hour work week (OT pay for hours worked over 40)
  • 5 day work week schedule
  • No Sundays
  • Branch hours: M-TH 9-7, FR 9-8, SAT 10-4 (Scheduled within these hours)
  • This position works most Saturdays with a day off taken during the week 

Keywords: Collections Representative, Customer Retention, Customer Resolution, Collections, Collector, Bill Collector, Debt Collector, Installment Loan Collections, Installment Loan Collector, Dispute Resolution, Default Prevention, Loss Mitigation, Senior Collector, Collections Specialist, Mortgage Collector, Collection Representative, Collection Specialist, Financial Representative, Store Manager, Collection Account Manager, Regional Collection Account Manager, Rent-to-own, Check Cashing, Title Loan, Pawn 

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