J.D. BYRIDER

 

 

 

Customer Service Advisor
Automotive Service
Customer Service Advisor
Wood River
IL

Customer Service Advisor

Want to grow your career while helping customers get a neeeded product?  Want to work for a growing, industry leading company who has been in business close to 28 years and has over 150 locations in 32 states?  

Customer Service Advisor Reward:
  • $14 - $16 per hour
  • Overtime pay
  • Monthly incentive up to $300.00
  • Mon - Fri hours (8am - 5pm Service Department Hours)
  • Career growth from Customer Service Advisor to other branch and automotive related specialist or leadership roles
  • Company benefits package
  • Extensive training program 
Customer Service Advisor Responsibilities:  
  • Prepare and process any and all customer requests for service appointments by phone or in person. 
  • Request verification of quality of service performed by follow-up phone calls to customers.
  • Provide assistance to customers with inquiries and complaints; answer customer complaints regarding improper or unperformed services.
  • Identify customer service problems and conduct research; prepare work and other necessary items for the Service Management to resolve. 
  • Team with other branch team members to resolve customer service related issues in a timely and effective manner. 
  • Answer phone calls and seek to resolve or refer to the appropriate department.
  • Provide general information on Service Department policies and procedures as required. 
Customer Service Advisor Requirements:
  • Retail automotive, dealership, independent automotive service or related automotive work experience
  • Valid driver’s license
  • Skills needed to succeed as Customer Service Advisor: customer focused, detail oriented, good verbal & written communication, able to multi-task & prioritize, organized & dependable
  • Good computer and typing skills

Keywords: Customer Service, Automotive, Parts, Retail Automotive, Counter Sales, Customer Service Management, Automotive Manager, Automotive Management, Service Advisor, Service Writer

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