J.D. BYRIDER

 

 

 

Automotive Service Manager
Automotive Service
Automotive Service Manager
Murfreesboro
TN

Want to work for an industry leader who is experiencing rapid growth & success?  Are you interested in becoming a part of a growing company that will offer you stability and the opportunity for advancement? Would you love to have a better work life balance with Monday – Friday work hours?  If so, look no further!
 
Join an industry leader in a career that rewards you for your efforts!  JD Byrider is the nation’s leading used car and finance company in America. For more than 25 years, we have uniquely offered quality cars and service to millions of car-buyers who need help getting financed. We match every customer with a vehicle that fits their personal needs, and we stand behind every car we sell.
 
We are currently seeking an experienced Service Manager to join our team in the local area!
 
Position Summary:
The Service Manager has the opportunity to help exceed customer expectations by providing a quality used vehicle while providing excellent customer service. The Automotive Service Manager will lead a professional, productive Automotive Service team who will meet company objectives and provide world class customer service.
 
The key challenges facing the Service Manager include leading and motivating a team of Automotive Service professionals that are properly servicing customer vehicles and reconditioning the appropriate number of vehicles in a timely manner.
 
Ongoing state-of-the-art on-line training, classroom training, mentor training and corporate office support will be available to help ensure success.   A world class Automotive Service software will also help in effective and efficient performance.
 
Position Responsibilities:

  • Hire/train/develop top Automotive Service professionals
  • Achieve top level customer satisfaction scores
  • Obtain the necessary policy budget
  • Achieve the 90 day policy/warranty budget
  • Obtain Automotive Technician productivity goals
  • Achieve the weekly & monthly vehicle reconditioning goals
  • Team with other location team members to meet the objectives of the operating plan
 
Desired Skills:
  • Work Related Experience: 5+ years Automotive Management experience
  • Ability to work in a high volume, fast paced environment
  • Experience as an Automotive Service Manager, Assistant Automotive Service Manager, Lead Service Writer or Automotive Retail Manager is preferred
  • Strong customer focus including negotiation and de-escalation skills
  • Good business acumen
  • Leadership ability to include demonstrating ability to develop team members
  • Ability to learn and work with automotive software
  • Good automotive technical aptitude to work with Automotive Technicians
  • High degree of attention to detail
  • Ability  to multi-task
  • Ability to work in a team environment
  • Positive Attitude
  • Must have a current valid driver’s license
  • ASE certifications preferred
  • Formal Education: High School/GED preferred
  • Must meet all the requirements for insurability by JD Byrider’s auto insurance carrier
 
Company Benefits:
  • Competitive Salary
  • Monthly bonus plan up to $300 per month
  • Medical, Dental and Vision Insurance
  • 401(k) with a company match program
  • Paid Personal Time Off and Holidays
  • Company demonstrator vehicle program
  • Career growth opportunities

 

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